Using OneDrive for File Storage and Access

OneDrive comes with your Microsoft 365 license at College of DuPage. This guide shows you how to open OneDrive on the web, fix common problems, and know what happens to your files if your account status changes.

🌐 Open OneDrive on the web

You can reach OneDrive from any device with an internet connection. Always sign in with your school (work or school) account so you see your COD files:

1. Go to portal.office.com and sign in with your College email (yourname@dupage.edu) and password.
2. Open the app launcher (the waffle icon, the grid of squares in the top-left corner).
3. Click the OneDrive tile from the list of Microsoft 365 apps.
4. Upload, create, and organize your files so you can reach them from any device.

🔧 Troubleshooting common OneDrive issues

• 🔐 Cannot sign in: Make sure you are using your College email address and the correct password. If needed, reset your password with the "Set/Forgot Password" link on inside.cod.edu.
• 🌐 OneDrive will not load: Try a different browser, or clear your browser cache and cookies.
• 📁 Files not syncing: Refresh OneDrive by signing out and back in. If you use the OneDrive desktop app, check for updates or restart the sync.
• 📎 Limited storage: OneDrive gives you plenty of space, but if you get a storage warning, delete files you no longer need or move them to an external drive.

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